May 2010
Many thanks for the prompt reply and exemplary service
-Steve B.
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Your
company's customer service is first rate! I wanted a battery which you
did not carry, so Gabi went above and beyond the call of duty and found it on
the web with another company. She ordered it, then called me to let me
know it was in and I could order it online with your company. You should
be proud of a partner like Gabi --- your company will do well with the type of
customer care you provide. Thanks again....
_______________________z
Dear Gabi,
Thank you so much for all of your help and for the excellent communication and customer service!
Sincerely,
-Jennifer E.
April 2010
Hi Gabi,
The address is correct. Thank you very much!! Such world class service is
becoming rare these days...very impressive!!!
Thanks again,
-Augie
______________________
GABY WAS GREAT!!! answered my many ? pleasantly and intelligently!!
Give that woman a raise!!
May your life be ever expanding in peace love and joy!
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Dear Steve,
This is the first time I am buying a new battery for my camera. I combed the forums looking for answers as to how not to get ripped off and get a good product. A thread on dpreview lead me to your company. I have not received your product yet (it only been hours since I placed the order) but so far I am impressed with the level of service so far. Four emails, confirmation-payment-shipped-
tracking number, hey helluva way to start the race. I will let you know in what place you crossed the finished line after I have my order in hand.
Thanks so far,
-Albert
February 2010
Thank you so much!
I ordered my powercord yesterday and received it in the mail today at 9 am!!! I was expecting a week for delivery!
I will give word of mouth advertising to all my techy friends.
-Curt B.
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Thanks guys!! You got me as a customer for life. I'm in school and on a budget,thanks again.
-Jordan D.
|
January 2010
Hello, I recently ordered a battery charger that is compatible with Acer and Gateway laptops. I am just sending you an e-mail letting you know that I was greatly satisfied with the overall service I've received. The prices are great, the shipment was fast, and the product works perfectly. Rest assured, I will be letting everyone know about your business.
-Michael C.
December 2009
Dec 5, 2009
Order 14938
Thank you Gabi for service that totally renews my faith in internet purchase. In the last 9 days I ordered a camera battery and charger, received both, only with a questionable battery, called you and was informed that you would would send not one but two replacements for inspection and evaluation. Included in the mailer was a prepaid return shipper which I will use tomorrow. The batteries I inspected, charged and installed were perfect in all respects, you carry a quality product. YOU GUYS ARE A GREAT TEAM .....................
-J. DeAngeli
November 2009
I must say you folks are great my order came yesterday and everything was fine,i got it really fast to. i really appreciated the quick responses to my e-mails ,i wish more company's would work like you do keep up the good work. you should add testimonials to your website a lot of people are weary of Internet shopping.
-Thanks Mike
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Thank you for the awesomely quick service, you've had very positive reviews on resellerratings.com, keep up the great work consumers like us really do appreciate it !!!
-Darren
October 2009
Thank you for the fast delivery and profesional service of a quality product. It's exactly as described and was desperately needed. It arrived with on time wiht no problems.
-Dan P.
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Thankyou so much Gabi! I really appreciate all of the help! If i ever need a power chord or battery again i know who to look at first! - Nick L.
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Thanks DiamondBack for your prompt and friendly service in processing my order so quicklI will surely tell all my friends about the special treatment you gave me.
-R. Porter
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I received my order today. It came extremely fast and the order was accurate and just what I needed. Thank you, we will defiantly be using you again in the future!
-Ginger M.
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Thank you for the amazingly fast rate at which you shipped my AC adapter. Less than 2 hours after my order it's in the mail. Amazing. Thank you! I used to live in Hatch, NM and was pleased to see your company works out of Las Cruces. Wonderful place!
Thanks again,
-Mark
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Hey, wow! Thanks, Steve! That is certainly over and above the call of duty. I’ll definitely be doing business with you again!
Sincerest thanks,
-Steve S.
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Thank you for your exceptional service & courtesy. I look forward to working with you many more times.
Best Regards,
-Bill
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Wow. DiamondBack never ceases to amaze me! You've saved my vacation!.
Many, many thanks,
-John G.
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Thank you.............
Received the battery today, dropped it into my camera.......and works great!!
You guys are a lifesaver........fast service and a great product.
I will recommend you to all my friends.
Thank you,
-Dr. Mancuso
September 2009
Thank you so much. This is my third purchase with you, I had such a great experience with you the first time I recommended you to a friend.
-Joe
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Had a great experience with your company! Thanks.
-Vanessa
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Hello,
I'm in awe. I ordered a new battery 2 days ago and it was in my mail today. You guys are great. You'll be my first choice next time I need to purchase electronic gear.
Thanks!
-Chris H.
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You guys are the best ever!! Great price, quick delivery, I will share with my friends!
-Rick
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Hi,
I just have to say, I just bought my second adapter through you guys, and
both are higher quality than I expected, especially for the price. Also, of
any online store I've ordered from, you've been the absolute fastest to
process and ship the orders =) The adapter I ordered yesterday showed up
today, without me having to pay for overnight shipping. That is the best
thing to happen to me all month. I want you to know that I will be buying all
my adapters and batteries exclusively through you guys from now on =) Keep up
the great work, and thanks a million =)
-Chris B.
Technician/V.P.
Custom Built Computers of Redmond, Inc
_______________
I received my order today. Thank you for shipping it so quickly! I'll definitely shop your site again. It's so nice to get such good service.
-Bev C.
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Thank you so much for "being there". The charger you sent arrived yesterday, less than 24 hrs. after I ordered it. I sure appreciate your help.
-jr
_______________
thank you very much.
I was heartborken to learn that the canon version of my battery charger was so expensive !
finding you guys was a lifesaver !!!!!
I'll be getting some extra batteries from you all soon!!
thanks !
-Alfred M.
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Thank You so much! You are definintely the best online company that I have ordered from in a long time.
Have a great week!
-Tabitha
August 2009
Product exactly as advertised. Unexpected shipping upgrade was nice, too. Absolutely will do business with you again. And did I mention the $5 off coupon? Only lesson I learned: Thursday afternoon orders don't arrive until Monday. Not your fault; I should have ordered sooner. Suggested bumper sticker: "I get a charge out of Diamondback Battery."
Cheers,
-Alex
July 2009
I am very impressed with how quickly I received my charger. I ordered it Friday night and received it on Monday morning. It looked like it was shipped from New Mexico and I live in Nebraska and shipping was regular post office delivery. I will be ordering from you again when I need additional items.
Thanks,
-Jeff W.
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Thanks...
We mailed the battery today. You'll probably get it on Tuesday.
Thanks for your great customer service
-Dan H.
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Dear Gabi,
Thank you for replacing the replacement power transformer as quickly as you did.
I have received the new charger and I've only had it plugged in for about 15 mins. But I've already got a 14% charge.
The old charger has been sent back with the Fed-Ex driver and I hope that this corrects all my power problems.
Again, Thank you for your help in this matter and I will be looking at you and your company again as my laptops need batteries in the upcoming years.
-Dave C.
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To Gabi and The Diamondback Battery Partners,
I would like to take this time out and express gratitude and appreciation for the admirable service you have provided. I am truly impressed with the remarkable quality with which your establishment is run and I only wish this kind of service could be more prevalent and universal. I shall surely keep you in mind and make others aware when purchasing any product that is required is offered by you. I wish your family and your company much success in the future.
Thank you again!
-Shalom K.
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My order shipped sooner than expected. The power cable works great. When my sister needed a part a few weeks later, I referred her to Diamondback.
-Ted C.
________________
You guys are the greatest. I own the Sony HX1 camera and I ordered my battery w/charger yesterday and received it today. I put the battery in my camera and it works! My battery is now charging up! The great thing is that the battery charger also has a cord for my car.
Now that I can charge my battery in the car, you have given my camera greater value. I had plans on going on vacation starting tomorrow on a long road trip and so this is perfect!
I will certainly use the $5 coupon to order another of the same battery, only this time won't be in such a hurry. I'll also let everyone I know where they can find batteries and chargers at a reasonable price.
-Lee R.
June 2009
Aloha Gabi,
Thank you very much for the quick response and service. I will certainly keep DiamondBack Battery in mind for all my future battery needs. Your customer service is excellent.
Thank you again,
-Alan L.
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Thank you. You guys are honest and quick. I wish you stocked the card I need.
-Peter J.
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Guys,
you are amazing (as usual).
Thanks a lot!
-Sergei
_________________
Steve, Gabi, Diana, Jerry & Pat,
I received my order today – thank you! It even arrived before the product I ordered the batteries for. I’ll be sure to recommend your site as often as possible.
Regards,
-Tobin S
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Amazing customer service!
After sending e-mail, I received new battery on Wed. and returned bad battery via Fed Ex today.(Thurs.)
Thank you for your fast service. You have a great crew. I will tell others about your store.
-Jeff T.
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Ordered AC adapter for laptop. price from you guys for 60% cheaper, including shipping! on top of that, instead of waiting 7-10 business days for ground via usps, I was upgraded for free to fedex 2nd day air! how effin awesome! thanks again! deff will come back for anything else I might need!
-Stephanie
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I never thought it could be so easy to find EXACTLY what I needed to bring my camcorder back to life ,perfect match and the battery was actual fully charged when it arrived!!! Thanks a million
-D. Peppers
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I will definitely let others know about my experience. So far you guys have been awesome and very easy to do business with. Keep me posted if you expand and begin to carry other electronic products because it has been a great experience so far.
-Jim R.
May 2009
Thanks very much. Personalized service is a plus and appreciated. Have a great day!
-Mark L.
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The new battery just arrived. It works great! I’m sending the other back today. Thank you for handling this in such a professional manner. We will definitely use you for other batteries down the road. We have 7 laptops that we use for presentations at events, and batteries become a problem sooner or later. Again, thank you for your help in resolving this matter,
-Brian M.
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I just wanted to tell you that I received the power supply today at 10:30 A.M. I ordered it yesterday at 10 o’clock A.M. You guys ROCK! I will never buy any type of charger, battery or anything else for that matter from anyone but Diamondback Battery and Electronics. And I will definitely throw your name around to all the people I know that needs that type of equipment. Thank You
-Sgt. Kenneth L. (FYI - We think our guys in the military ROCK too!! - Diamondback Battery)
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That's perfect -- you can charge the new shipping to the same credit card (fedex 2 day again should get it here in time), I'll return the
battery as soon as I get it and I appreciate the quick turnaround! I really appreciate your understanding - thank you!
-Hannah
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Just got the replacement battery. Thanks again for another outstanding customer service experience! I also appreciate the advice on the power charging unit. I'll be checking that next. Have a great day!
Sincerely,
-Terry D.
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I'm grateful to know about you and will s pread the word- Everything wrrived promptly right when I needed it.
Thanks, Steve!
-Wendy E.
April 2009
I really appreciate you're incredible customer service. If the package doesn't get here today - I will be perfectly fine. I am just glad it is coming. Thanks for everything.
-Abigail
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THANKS! 1/2 the price of bestbuy and I didnt leave the house.super fast shipping.will use again!
-Lloyd
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Diamondback,
Your service is far and away better than that of any company I have ever used! You had exactly what I needed at a great price and it was delivered to Texas within 24 hours of when I placed the order. You guys are great and you have earned a customer for life, I'll never buy regular retail camera batteries again! Woohoo!!!!
Thanks so much,
-Autumn B.
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I recently purchased a laptop batter. I need to return it. It turns out that t it was not the battery at all but the adapter. The battery was never charged - b/c the adapter was broken.
Please let me know what I need to do in order to return it. It is still within the 30 day return policy.
Btw - just let me say that I was very impressed and happy with the customer service I received when I placed the order for the battery. The woman I spoke with was wonderful! I remember hanging up the phone and thinking 'it was so great to actually speak with someone who was genuinely interested and truley helpful and nice.'
I would recommend this company to anyone. Thanks again!
-Ana S.
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Thank you for upgrading the my package to Fed-Ex. I was a little worried about USPS since they don't insure anything they ship. You eased my worries. I will surely be ordering from Diamondback in the future if I need another charger or battery, etc. I will tell anyone I know who needs your services to come to you first.
-Jon G.
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Thank you for such prompt and speedy delivery,my laptop adapter works perfect and it was about 75.00 cheaper ordering from you..I am very pleased with your online company and will order again if I need anything..wow,now I can use my laptop again.. Thanks again.
-LeAnn
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I'm not sure whether this address accepts replies, but just in case it does, I just received my charger. Since I ordered on Sunday, that means that the FedEx second day really shipped overnight. I am EXTREMELY impressed. To the extent that I ever need high performance batteries or chargers again, I know where I will come.
Thanks so much,
-John B.
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Thank you for the prompt email! And wow...I really am amazed by the service I've received from DiamondBack Batts. Kudos to you all:D I should put 'write a testimonial for DiamondBack Batts' in my to-do list now!
-Nam . . .
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I just wanted to thank you guys for such great service! I ordered a battery with free two-day shipping (which is awesome) but then it arrived the very next day.
-Elizabeth
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Got the replacement battery in Monday and got it hooked up yesterday. Everything is working great! Just replying to say thanks for the great service (and not to mention the prices). Will definitely do business with you guys again!
-C. Gibbs
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Just wanted to say thanks for the great service you provided for my order. All the items I purchased work flawlessly and thanks for the free and fast shipping. Will do more business with your company again in the future.
-N.T.-San Antonio, Tx
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Hey diamondback battery, I just received my charger I ordered this morning. Thank you so much. I am incredibly impressed by your service and how fast I got my charger. At first I was unsure as to whether or not this was the real deal but you guys totally pulled through and I appreciate it so much. I intend to buy more from you in the future as well as to put the word out about you guys. thank you again
regards
-j.g.
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Hello!
Thank you! That's very nice of you. I run a small computer consulting business, and this is for a client. Thanks so much for your help, and you can be sure that I will use you guys any time I need batteries or adapters.
-Barb M.
JBJ Enterprises
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I just want to thank you for your excellent service. I'm working in Iraq and received the battery and it works perfect.
Thanks
-W. le Roux
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You guys really rock! Amazing customer service. I look forward to the new battery.
Thanks!
-Myron
March 2009
I'm 100% pleased - my fedex 2nd-day shipping arrived a day early, and the part is exactly correct (which was a concern in my particular case). the person i spoke to on the phone before placing my order was very nice. very well done, thank you so much!
-W. Broadway
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I already like you guys because you provide a phone number and physical mailing address (both which I hope to never need!). Just so you know, since I'd never heard of you but you had positive customer ratings, showing phone & address is why I went with you in the end. Sends a message that you are not hiding from the customer. Plus your good price didn't hurt!
Thanks,
-E. Stone
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Hi,
This is the reason I come back to you guys. Thanks so much, I have been away so have only been able to use the new battery today and its great, hopefully it will last! The old one is on its way back as of this afternoon.
Cheers
-Anshu
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Yeah, I heard about you guys in the forums of dpreview.com
Figured I should spend my money on a standup american company.
Best of luck of to y'all
-Josh B.
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Thank you. I was very pleased with the price, communication and prompt delivery. Feel free to use this statement to help your business.
-Robert G.
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Wow. Thanks for the fast response! You guys have the best customer service around!!!
Thanks,
-Christy F.
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This is one of THE BEST company's, that I have ever ordered on-line from,,,My purchase arrived to me FAST..And that great person who took my order, Diana, was a HOOT to deal with..Great company and GREAT people...Thanks Diana for all your help..
-Randy in The Great Frozen Fargo
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Thank You
I appreciate the upgrade and your quick response.
I will definitely save your website as a favorite and will recommend your company if the opportunity presents itself.
John B.
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I was so pleased when i received an email about 9 minutes after i placed my order, that it had already shipped out! That is great--will order from you guys again.-Elizabeth H.
February 2009
Hi,
Ok, I'm impressed. I just received the replacement battery and it's working exactly as it should. I greatly appreciate such efficient and fast service. The battery, the return packaging and prepaid return postage, are marks of high quality in customer service. I'd like to particularly thank you for the courteous way you handled the request. So often, techincal support services make it very difficult to come to an agreement about a solution, frequently putting the customer in a defensive position. My experience here, was far from that. It was polite and actually pleasant. I told many people at work about this positive customer service experience, and yes, I told them who they should buy batteries from.
I have installed the replacement battery, and it has charged fully and is working correctly. I'll be sending back the failed battery today or
tomorrow when I can get to a FedEx drop point.
Thank you,
-Thomas K.
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Thanks!! Great service and shipping was so fast!! My mom is really happy (once she figured it out!) :)
-Shannon R.
___________________
thank you very much for my product, it works great:)
from...
a very satisfied customer
-Harriet M.
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Thanks, Gabi.
I just checked the Fedex Tracking and it recorded a "delivery exception" and i realized that you probably sent it to our old address.
We moved in late November last year and I had neglected to update our new location in my profile on your website. I just updated my profile on your website to the new address. I also contacted Fedex to re-deliver to our new address.
Thank you very much for your prompt action and your willingness to stand by the products you sold. It's refreshing to deal with vendors with integrity, like you. We would certainly use your company again in future for our battery needs.
Have a good day.
Sincerely,
-Jefffrey H.
January 2009
Comments or Questions: I would just like to say THANK YOU. I have ordered around 10 chargers, and batteries from you all. I found you through a google search about a year ago, and I didnt realize you were such a new company. I have to say you have really marked a high expectation for your competitors. As for me I will be a diamondback customer forever. I love you guys, and love knowing anytime a customer brings me a camera to work on I can get them a charger quick, easy, and most importantly cheap and great quality.
Thank you diamondback
-Shandra W.
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You are welcome.
In terms of feedback, I thought you would like to know that it was not just your price, but when I read your policies, I was impressed by the obvious dedication to customer service in terms of not charging outrageous percentages for restocking if there is a problem, etc.
It was just more like I run my small business.
So thanks to you.
-Andy H.
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Thanks for your prompt service.
-Vince C.
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Thank you for such a prompt shipment on the order - I had previously bought another unit a few months ago from an Amazon link, and they refused to honor the warranty. This unit appears to be finally charging the battery in the Acer Aspire 3690.
Sincerely;
-Bala R.
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So quick!!! Love it. (Happy face was here)
-Robert A. O. II
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I just want to say THANK YOU THANK YOU THANK YOU!! for the amazing service! I am in shock!! I just placed my order around this time yesterday, and I just got a knock on my door from FedEx, with my battery from DiamondBack Battery!! I will pass your site along to everyone know I know!!
-Kymberly Y.
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Dear Kymberly, Thank you for your wonderful comments. I will share them with the crew here. With your okay I would love to also post your comment on our site.
Thank You Again, Steve Chenault
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No problem I'd love to share my comments! I was going back and forth between a few different sites, and was horrified by some of the comments I had seen about others. Not yours though, which is why I went with your company! I'd love to share my great experience. Thanks again!
-Kymberly Y.
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Comments or Questions: It is so nice when a company not only does what they say they are going to do, but actually goes beyond. The power cord we purchased one day arrived the very next day! Thanks for the upgrade on the shipping. Keep up the good work. We will certainly use you again when the need arises.
-Joel F.
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That's great. Your customer service is fantastic. The next time I or anyone I know needs to buy a battery I will recommend your company.
Warm regards,
-Mark G.
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To Whom it May Concern,
The battery that I purchased (see order confirmation below) will not keep a charge any longer. I keep getting a critical battery error and when I unplug my laptop, it dies immediately. Any troubleshooting ideas would be greatly appreciated. Thank you.
-Karen N.
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Dear Karen,
This is to inform you that a battery of the same is being shipped to you today by fedex. The tracking number is XXXXXXXXXXXX which is expected to arrive by tuesday and a prepaid return envelope has been included aswell. If you have any questions or concerns you may contact us at 1.877. 277.9595 or by simply sending us an email.
Thank You,
Gabi Cereceres
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Oh my! Wow! Thank you so much! I’ve already told many people about your company. I can’t wait to tell them about your wonderful customer service!
-Karen N.
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"I have placed a couple of orders and I have been more than pleased with the high level of customer service, it is rare to come a cross a company and the employees who actually care about their reputation and the quality of
their work, if only that ailment would creep across to other companies... I have a couple of more orders to place in the next couple of weeks and I bet I will be impressed again."
-Bill Davis
"Cactus Bill"
Fort Worth Camera Club
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Hi, This is monica b. and i just recently received my battery charger that i ordered from you, and my battery does not fit in it. I have a Kodak Easyshare z760 and it will not charge my battery. my battery just lays in it. it leans forward and will not even stand up right in the charger for it to charge. So i need someone to respond back to me to let me know what to do from here so i can send it back. I was very happy with my service. I got my charger right when i was supposed to and i am very happy about that. I think you guys are a great company, but my battery will not fit. So if someone could get back to me soon I'd appreciate it. - Monica B.
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Dear Monica,
Your camera can use both the klic 5000 battery and the 5001 and it just depends which battery you have to determine which charger you need. You're actually using the 5000 battery which doesn't go with this charger, it uses the np-60 charger(np-60 and klic 5000 battery are the same) so they use the same charger. We are reshipping you the correct charger by fedex overnight and the tracking number is 86. . . . . . . . which is expected to arrive by friday and a prepaid return envelope has been included as well for the other charger. If you have any questions or concerns you can contact us at 1.877.277.9595 or by simply sending us an email.(I hope I didn't confuse you there with the batteries and chargers)
Happy Holidays! Gabi
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wow, i just wanted to let you know that this has been the best customer service i have ever received from anyone before. i appreciate this greatly. i thought i read right when i ordered it. it said it was for a z760. but thank you so very much:) i am very very pleased with your service. i will definitely spread the word about your company. thank you so very much. i'm praying that it works. after i tried charging my battery with the charger, i put it back in my camera and it wouldn't turn on. so maybe if i get it charged up right, it will hopefully work. thank you so very much. i appreciate your service. especially over these busy holidays. Thank you!!! - Monica B.
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Hi Monice,
Just a little follow up to verify that everything worked ok. we only had one person in on Friday and part day on Saturday, so this is the first we have had to get back with you. Hope your battery worked fine and that everything went well for your picture taking.
Happy New Year, Diana
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Sorry I didn’t get back to you sooner. I was away for the holidays. My mother hooked up the battery and she said it worked! So thank you very much for all your help. I was very very satisfied with your service. I really appreciate you sending me a new charger and sending it quickly:) Thank you very much for your help! – Monica B.
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Hi Monica,
Glad to be of help and glad it all worked out.
May we use your comments on our comments page?
Happy New Year!!!
Diana
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yes! that is more than fine with me. i was very very impressed with your company:) you can use anything i said - Monica
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Thank you,
Diana
December 2008
You guys are life savers! My charger arrived quickly and works perfectly, and from what I can tell better than the one it's replacing (doesn't get as hot). Thank you!
-Samantha
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Thank you for your quick shipment, this is a much more economical direction than anything else I have found out there.
-Zach
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Dear Gabi,
Just to thank you for shipping a replacement product without complications and delays - it arrived yesterday. My Pastor will be very pleased at this surprise "Christmas present". Please give my thanks to all at DiamondBack Battery.
Happy Christmas
-Ron C.
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Dear Ron,
Gabi is out of the office today, but I will make sure she sees your response. Hope your Pastor is pleased with the battery. Be sure to let him know that if he has any issues with it over the next year, that we will be more than happy to assist him with. May we please use your positive feedback on our comments page? If so, let us know.
Thank you and have a very Gracious and Warm Christmas.
Diana
Dear Diana
Thank you for your reply and good wishes etc. Of course you can use my feedback on your comments page. I was pleased with the initial orders etc (good prices, prompt and accurate communication) but am especially pleased with the way you deal with problems. Speaking as a professional in Change and Quality management everyone can have a problem. What distinguishes the excellent from the also rans is the way that these problems are dealt with - you were fantastic. If there is any other way I can help to spread the message about DiamondBack Battery do let me know.
Every good wish,
-Ron C.
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Happy Holidays to you too. The more I think about this, it deserves even more thanks than I gave. Many companies would have shipped a replacement, but not many would be willing to overnight it. This charger is for my teenage daughter's laptop and, despite frugal use, she ran out of battery on the 12th. She's been without a computer for a number of days now and is starting
to have serious internet withdrawal. ;) We have three laptops in our household. The next time I have a charger issue, you can bet DiamondBack will be the first place I look for a replacement, and assuming you have the part I need, DiamondBack will be the only place I look and you can bet I'll recommend you to my friends and work colleagues as well. Too few companies have decent customer service these days; finding one that does is a breath of fresh air. So THANK YOU!
-John G.
(Johns pkg. was lost in the mail system somewhere & it had been approx. 9 days and no trace of it outside of Denver, CO, he is in Tennesse, so we overnighted a replacement for him.)
Hi:
'last week i ordered a battery charger for my cannon camera. Very pleased with your product and service. It arrived really quick. FYI I went to Best Buy and they were charging $41.00 for the charger in a fancy pack and you sold it for $13.95?? plus shipping. It was a bargain. Hope it wasnt' "hot" lol. Anyway just thought you'd like to know. thanks again Merry Christmas
-Jay P.
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Wow! What a great attitude. I know exactly what you mean as I am a small (tiny!!) business myself and I know how important it is to get and keep customers. I read very good reviews about you and had a friend recommend you, so that's why I tried you.
I have three friends who need batteries for their laptops, and when I get mine checked out, I'll be sure to let them know. They won't be big sales, but you never know what the next sale will, or how many references they'll pass on.
Thanks for the nice email.
-Irene
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Thank you Gabi for the great customer service. It is good to see not all companies have given up on servicing thier customers. I will be sure to look to you for any of my future needs in this area.
-Bill M.
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Comments or Questions: Impressive!! My laptop died yesterday morning, just as I finished ordering a new AC adapter from you. It was delivered just now, 4pm the following day and I chose the cheapest shipping you offered! Thanks for the shipping upgrade and now 31hrs. later, I'm back on the air. Way to go. Thanks again.
-Russell
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Hey guys,
Just a quick note to tell you how pleased I am with my transaction -- great product and super fast shipping. I'll be back, and in the meantime I'll tell my friends what a great experience I had with Diamondback.
Best,
-John
November 2008
Comments or Questions: Thank you so much for your speedy processing of my order. My transaction was easy and quick which is greatly appreciated. It is great to do business with a company with great service!
-Sincerely, Arlene S.
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Dear Arlene,
Thank you for your nice comment on our business, May we please use your comment on our comments page? Thank you again for your business and it is always a pleasure to hear that our customers are happy.
Diana
Hi Diana,
Yes, you have my permission to use my comment on your comments page. I wanted to send you some feedback as my order was processed so fast and delivery was really quick. I hope your business does well.
Sincerely, Arlene S.
Hello Diana,
I also wanted to tell you that I found your website through Google. Because I didn't see any certifications on your site, I was nervous about ordering from the site. I went to you site directly and then paid through paypal instead of entering my credit card. It really helps make people feel secure when ordering on line if you have a certified site. The other thing that made me nervous is the fact that your company email address is a gmail account. If the company is new I can understand that you have a lot of start of costs. With so many scams coming through sent from free email accounts, it would serve you better if you had a more official email contact for the company. I hope your company succeeds and does well and I just wanted to give you some feedback.
Thanks, Arlene S.
Hi Arlene,
Thank you for the great feedback. We do have a Networks Solution Site Safe Certification that shows up at the checkout. I do understand what you are talking about though and will work on getting that to show up on our front page as well.
Yes, you pegged us, gmail = new. Even though we have 10 years experience overall in this exact business, this is a new venture. We just celebrated being a year old this last month (November). We are implementing all the things that we wanted to emphasize in the last business - honesty and good customer service, to do our best to have our customers receive the kind of service that we would like to receive.
Thank you again, and we look forward to being able to help you again,
Diana
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Once again excellent service.
The charger has arrived in time for my daughters departure for Italy tomorrow.
Many thanks,
-Lionel J.
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Holy Tracking Number, Batman!
This was hands down the fastest I have ever received an item that I ordered online. I was blown away by how fast the item was shipped out and how fast we got it. Outstanding! And the item arrived in perfect condition and my daughter feels like a normal human again, now that she can re-charge her laptop.
thanks much!
-Kim R.
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Hi Diana,
I wanted to thank you for your excellent service and quick response. We marvel at the fact that we can order a battery and charger on Friday from an island in the middle of the Pacific Ocean and have it in our hands on Monday before noon!! You are the best. The charger works like a charm and the camera is back in business. And my family has let me out of the dog house for forgetting our charger at home. Thanks again and aloha from me and my family, Patti K.
P.S. Please feel free to use this e-mail on your website under 'Satisfied Customers'. Mahalo.
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WOW! That was quick and painless! Thanks a lot and will continue to send more business your way!
-Guy T. L.
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I received the second adapter and will be sending the first adapter back in the prepaid return envelope. Thank you for your time and for such wonderful services.
-Cheng
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Thank you for the timely response, that goes along way with me as a customer.
-Tommy
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Thank you very much for the incredible prices and the upgraded shipping.
Diamondback Battery will be the first place I look, should I have any other
electronic needs.
Thank you very much,
-Tim
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You are welcome.....I must say that I am impressed with the service and
your attention to details......I will definitely use you again......
Thanks
-Dick L.
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I just wanted to say a quick THANK YOU for the great service provided. I made my order at 11:30 in the morning on Saturday, and received my order Monday. Great Service! You have earned my business and I will be sure to pass your name on to others! Thanks!
-Jacob V.
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I just want to say your company is fantastic! I have never seen such fast shipping before. You have really gotten me out of a jam, the ac adapter I had disappeared and I needed a replacement one.
Thank you again,
-John B.
October 2008
Thank you for your excellent customer service. I appreciate the work
you've put in for me and for getting me a replacement in most timely
manner.
Thank You,
-SGT Atwell
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Wow, that is awesome. I really appreciate the customer service. I will make sure to spread the word about your company to my other photographer friends. It's very rare to find such great service esp in this day and age. I went by the stellar feedback you guys were getting on the DPReview.com forums...they're absolutely right.
Thank you again.
-Carlito
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Thanks. Awesome customer service by the way. I saw 5 stars on your company's rating and hell, having friendly helpful people apparently does work! Better reviews, more purchases and around and around we go. Try and tell Best Buy or Circuit City of these findings. Haha. Thanks again.
-Daniel
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I placed an order with your company this week, and I wanted to take a moment and tell you what a fantastic job you guys did for me. I placed an order at 4:13PM and had a shipping confirmation and FedEx tracking number at 4:33PM the same day. It received the battery here in Florida 20 hours after I placed the order. Everybody I told this story to can't believe that was even possible!
I have never had such a phenomenal online shopping experience before, and I wish your company all the success in the world. Your company should serve as a model of how businesses should be run. I only wish all other companies would follow your example.
Thanks again and you can count on me as a repeat customer. I will recommend you to everybody I know for their battery needs.
Sincerely,
-Terry D.
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Thanks for the good service. :)
-Paul K.
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- Thank you so much for your help! My adapter works perfectly and it got to me sooooo fast!
Annette Cates
- Hi Annette, Glad you are happy with your order and that it got to you in such a short time period.
Also, thank you for the nice comment, can we post it on our comments page? Have a great weekend,
Diana - DiamondBack Battery
- Of course! It was a 110% positive experience. Thanks again! Annette
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I ordered a replacement battery charger with two batteries for my Canon Rbel xTi on 20 October 2008. Within two days I got your product. Everything is working. I couldn't have gotten these batteries and chargers cheaper anywhere else. The prompt delivery and affordable rates are what will make me come back to your business. Good job, Diamondback
-Connie
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Thanks Gabi, just fantastic service.
-Marlys
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(We get it ready to go and FedEx does a great job on delivery)
(Tuesday morning, 10/21/08) - Hi Diana: I received the 2 batteries and the battery charger. Order to Receipt in less than 24 hours! Excellent!
Thanks again,
-Anand
(Monday afternoon, 10/20/08) - Thanks Diana for following up with the order and expediting the shipment. I will surely refer your company name to my friends.
-Anand
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I was actually very pleased with your site and hope to do business with you again.
-B2R
That was very quick shipping and exactly what I wanted for great price. Thank you. I will use you again. You can post my comment publicly if you’d like.
-Josh
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I RECEIVED MY ORDER TODAY AND WAS SO SURPRISED THAT IT ONLY TOOK 24 HOURS FROM ORDER TO DELIVERY, AND I LIVE IN CALIFORNIA. I HAVE NEVER HAD SUCH GREAT CUSTOMER SERVICE FROM ANY OTHER COMPANY. MOST COMPANIES PROMISE SERVICE AND DON'T DELIVER. YOUR CUSTOMER SERVICE REPS WERE A DELIGHT TO WORK WITH AND VERY HELPFUL WITH ORDERING AND SHIPPING. KUDOS FOR DOING SUCH A SPLENDID JOB. I WILL DEFINATELY BE BACK.
-ANDREA.
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I received the new charger today & everything is great. I just wanted to say an extra thank you for your excellent customer service it's really second to none. The package arrived the day after I ordered & the day after you responded to my email. I was really surprised & impressed. Thanks again so much.
Regards,
-Modiano C.
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Double awesome!
I called you guys about 11 a.m. Tuesday and ordered some Canon camera batteries, with 2-day shipping.
I'm going backpacking this weekend and realized I had lost my only spare battery. Photography is a main reason I go, but I'm too cheap to pay for overnight when overnight shipping would about equal the batteries. So I picked 2-day and hoped.
Now here it is, barely 24 hours later, and I already have my batteries from you.
I'm glad I kept that little magnet you send, with your phone number on it. I did so because my first purchase from you was also very quick and with a good price. Now this is even better!
thanks,
-Dale G. Editorial Services
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Thank you for reshipping a new battery.
I am most impressed by the service you have given me and I will spread the word.
Thanks once again
-John T W.
Hi John,
You're very welcome Sir. We would like to ask if we can have your permission to post your comment on our website? We would greatly appreciate that.
Sincerely,
Gabi
You most certainly may use my comment. Your service needs to be shouted from the rooftops.
regards
-John
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Thank you very much for your immediate response. I have been very impressed with the service and prices of Diamondback. I will continue to use you in the future.
-Richard
September 2008
Thanks for a quick and easy transaction. I work for a small (under 20) online luggage company that also prides itself on excellent customer service and prices. It is good too see that there are more of us out there!
-Take care, Jen
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Well, I'm impressed right now, that's for darn sure. The communication has been incredible. Thank you.
-MM
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Looking fwd to receiving my batt and charger, AND passing your address along to those who want good service and to to save money.
Thank you,
-Arnold (a poor 7th grade teacher)
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I'm very satisfied. The battery arrived today (on time), was priced well (about $80 less than the Dell battery), and I had free shipping (the ultimate trifecta). And, one other things, the battery works. I wish I'd known of your company when I recently ordered a spare camcorder battery.
I also like dealing with small companies.
Thanks,
-CH
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(In reference to adapter replacement)
Thank you for sending it so quickly!!
Anyone can make a mistake. But your taking responsibility and fast service has taken a negative situation and made it positive.
Thanks again,
-LM
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wow...
you guys rock thanks for the prompt shipping
-MP
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Thank you so much for your help. You and the rest of your team are the only online supplier that I've purchased from that has had consistently available and friendly customer service.
-JP
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I am already impressed!! Can't believe you shipped so fast or that I received a personal email from the president. I did quite a bit of research before ordering this battery. What I liked about your website was the fact that you put the names of all your employees and their job descriptions. If your product matches your customer service I will be a very happy girl indeed.
-T.N.
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I received my order yesterday very promptly and in perfect condition. Thanks so much!
-SGT
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Your customer service has been one of the best that I have encountered concerning anything to do with computers and peripherals. I found you on the website after my Dell 6400 battery died and Dell wanted $129.99 plus tax & S&H. Since it only lasted slightly under 1 year I was not crazy about spending ~ $150.00/yr. for a new battery. There customer service stated this was the typical life of the battery. I found your website and did not know exactly which battery I needed. I called your listed number and a very nice young man told me what I needed and stated that you were out of batteries and they should be in, in 2 days. He took my e-mail address and stated he would e-mail me when they arrived. It was ~ 1 week and just as I was going to call your company, I received an apologetic e-mail for the longer delay that I was original told with a link directly to your website and the battery I needed. I place the order that evening and received 2 confirmations. The next day I received an e-mail the battery had shipped and ~ 11/2 day after that I received the battery by FedEx as promised. The battery and all this service for $59.00!!!! I am confident the battery will last better than the OEM, based on all the rest of the positive experience I have had.
-D.A.
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You and the rest of your team are the only online supplier that I've purchased from that has had consistantly available and friendly customer service. J.P.
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Thank you for your excellent customer service. The power cord I purchased from you is for my work computer. I was concerned about placing an order on Thursday, expecting to find it takes "3-4 days to ship" like the Dell website. This would have left me out of commission for a full week with a huge back log of paperwork. I was very impressed to see my order was out the door Thursday and in my hands Friday afternoon.
-A.C.
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I recently purchased a Rebel XTi for my wife, and I knew I needed an extra few batteries for it. I read the thread at DP review, and as far as I am concerned, you have my business for as long as you are around. The most important thing for me is honesty. In addition, the reviews on your batteries speak for themselves.
-J.L.
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Wow! What can I say? I lost my SONY charger on a trip and within 18 hours after ordering from Diamondback I had my battery, my camera was charged and I was enjoying my vacation pictures. I will recommend Diamondback to anyone needing such products in the future.
-P. N.
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Just wanted to say I'm very satisfied with my purchase. Price was way less than the manufacturer was asking for a replacement charger, it works perfectly and was delivered by USPS on Monday after I ordered it Friday morning. Would definitely buy from again and recommend to others.
-R. L.
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Thank you very much for your prompt and courteous customer service. I truly appreciate it, especially in this day and age when such service is in short supply.
-B. W.
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I've never seen another company be so honest and caring about their customers. Believe me, I'll tell everyone I know about DiamondBack Battery & Electronics.
-D. R.
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Your prices are the best I have seen. I will also tell everyone I know where to look for electronics on the web. Besides the prices, I'm very impressed with the speed at which you took care of me. That is the stuff that will make 100% sure you do very well in this business. Sometimes it seems "customer service" is an unknown term in business now a days, good to see you know exaxtly what it means, and how to apply it.
-M. C.
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It is very honorable to take into account the needs of the customer. Many larger companies would not care.
-R. G.
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I'm really impressed with your speedy and efficient delivery.
-S. B.
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I placed an order with your firm about 3:00 pm CST on February 12, 2008. I often complain about lack of customer service these days. My order was delivered about 11:30 am CST today, February 13, 2008. About twenty hours +/- from order to delivery. That is fantastic customer service.
-E. N.
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Diamondback Batteries is the company I'll be doing all my battery ordering through from now on. Fair prices, exceptionally fast and fair shipping, and top notch customer service.
-Carl M., Douglassville, PA
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Wow, you people are awesome! We got our battery and charger today! We appreciate your service and also appreciate not being charged an arm and a leg for postage!
Mahalo,
-C. F.